Red Hat Expands Professional Support Services For Corporate Linux Users. |
Red Hat's New Support Offerings Provide Wide Array
of Linux Consultation, Onsite Support and Performance Tuning With More Than
350 Experts in 20 Locations
Durham, N.C.June 23, 1999 Red Hat®, Inc., a leading developer and provider of open source operating system solutions, today announced the availability of on-site professional services the industry's first on-site, full-array service and support for Linux-based operating systems. Red Hat's on-site services will be provided by more than 350 Linux-based operating system experts located at 20 offices throughout the United States.
The addition of on-site services adds another critical element to Red Hat's Professional Service and Support Offerings. Red Hat provides services ranging from email and telephone support to certification programs to on-site consultation.
"Our mission is to provide complete service and support for Linux-based operating systems in today's companies," said Bob Young, CEO of Red Hat. "These are key elements that will ensure that customers realize the full productivity benefits of Red Hat Linux. Red Hat's services offer just that to organizations who want the power, reliability and flexibility of Linux-based operating systems."
Red Hat's on-site service offerings
Through Red Hat's new on-site services, companies that want to deploy Red Hat Linux on a large scale can choose from a full menu of expert support offerings: on-site consulting; strategy formation; planning; evaluation; classification and organization; training; implementation; recurring operation and audit. Red Hat Linux-based enterprise IT operations can choose anything from initial installation help up to full, ongoing outsourced management of their complete Linux-based information management operation.
Developed and offered through its relationship with Collective Technologies (Austin, TX), one of the leading expert service and support providers in the United States, Red Hat's onsite consulting service sets a new standard for enterprise-level support for Linux-based operating systems.
"Red Hat's professional support services let Jones Business Systems (JBS) implement the types of services that make business-critical applications viable," said Donald Young, vice president of Product Marketing at JBS, a value-added distributor of servers. "With Red Hat's support, the benefits of open source solutions can now be realized by our resellers and corporate users."
About Red Hat, Inc.
Founded in 1994, Red Hat is based in Durham, N.C., where it is a leader in the development of open source operating software solutions. Red Hat Development builds the most accessible and advanced operating system available anywhere with technical innovations such as RPM and the disk druid installation tool. Red Hat Linux is available for Intel, Compaq Alpha and Sun SPARC platforms.
Red Hat Linux was named InfoWorld's Product of the Year for three years in a row, was given a Productivity accolade in Software Development's Jolt Awards, was named an Environment/Desktop finalist in the Ziff-Davis European Excellence Awards, won the editor's choice awards from the Linux Journal and Australian Personal Computing magazines, and won the ?Just Plain Cool? award from Australian Personal Computing magazine. At March's LinuxWorld Expo, more than 8,000 members of the Linux community voted Red Hat a LinuxWorld Favorite. Red Hat Linux recently won a Product Excellence award from Software Development Magazine.
About Collective Technologies
Collective Technologies is the recognized leader in systems management for distributed enterprise computing environments. Collective Technologies specializes in keeping complex computer systems running reliably, around the clock, and offers a full range of services to address the needs of the systems management lifecycle. Collective Technologies? highly skilled consultants combine technical expertise with solid business sense to develop world-class IT solutions. Collective Technologies? eInfrastructure services apply unparalleled systems management services to the Internet and provide the leading e-business support solution. The company is headquartered in Austin, Texas, with 19 offices nationwide
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